This policy explains how we collect, use, protect and manage personal information received through our website, enquiry forms, order requests, digital campaigns and customer conversations.
Silver Oaks operates this website for luxury silver jewellery, idols, artefacts, gifting, customer enquiries and order assistance.
For privacy questions, corrections, consent withdrawal or grievance redressal, contact us at customercare@silveroaksluxury.com.
We may collect information you voluntarily provide, including your name, email address, phone or WhatsApp number, delivery address, product interest, SKU/order details, payment preference, messages and any details shared through contact forms, order forms, WhatsApp, email, phone or social media lead forms.
We may also collect limited technical data such as device type, browser, IP address, approximate location, pages visited, campaign source and cookie or pixel identifiers where analytics or advertising tools are used.
If you submit a lead form through Instagram, Facebook, Google or another digital marketing platform, that platform may share your submitted details with us so we can respond to your enquiry. Your use of those platforms is also governed by their own privacy policies.
We may use campaign and website activity data to understand which campaigns are working, avoid irrelevant communication and show more relevant Silver Oaks content to interested visitors.
Our website may use cookies, pixels or similar technologies for essential site functions, security, analytics, performance measurement and marketing attribution. You can manage cookies through your browser settings. Some website functions may not work properly if essential cookies are blocked.
We do not sell your personal information. We may share limited information with trusted service providers only where necessary, such as website hosting, email delivery, analytics, advertising platforms, logistics partners, payment support providers, professional advisers, fraud-prevention services or authorities where required by law.
For order requests, we collect details needed to identify the selected product, contact you, confirm certification and arrange fulfilment. If online payment gateways are introduced, payment processing may be handled by authorised payment partners. We do not intend to store full card, UPI PIN or banking credentials on this website.
We keep personal information only for as long as needed for enquiry handling, customer service, order fulfilment, legal compliance, accounting records, dispute resolution and legitimate business purposes. We use reasonable technical and organisational safeguards to protect data from unauthorised access, misuse, loss or disclosure.
You may request access, correction, updating, completion or erasure of your personal information, or withdraw consent for future marketing communication, subject to applicable law and records we are required to retain. To make a request, email customercare@silveroaksluxury.com with enough detail for us to identify and assist you.
If you unsubscribe, opt out, or withdraw consent, we may still contact you for necessary order, payment, delivery, legal or service-related communication.
Our website and marketing are intended for adults interested in jewellery, silver artefacts and gifting. We do not knowingly collect personal information from children for targeted advertising or sales enquiries. If a parent or guardian believes a child has submitted personal information, they may contact us for review and removal.
Our website may link to third-party platforms such as BIS, Google Maps, Instagram, Facebook, YouTube, payment partners or logistics partners. Their websites and apps operate under their own privacy policies, and we are not responsible for their independent practices.
For privacy questions, consent withdrawal, correction, deletion requests or grievance redressal, contact:
We may update this Privacy Policy as our website, ecommerce features, advertising tools or legal requirements evolve. The latest version will be available on this page.
